ADA Title II update

In April 2024, the Department of Justice released a new . By April 24, 2026, CSU °µÍøÊÓƵ must ensure all web and mobile services meet WCAG 2.1 level AA standards, unless it falls under an exception. 

If you prefer a video presentation, the US Department of Justice made a video available:

Exceptions

  1. Archived Web Content: Content kept for reference, research, or record-keeping and properly marked as archival. This content must be in a section of the website clearly designated as archival and cannot be updated after archiving.
    1. This can be used when a website unit is no longer maintained, or when groups of outdated content is originally digitized. This cannot be used for single files or webpages. These pages should be reported to ATI [ati-compliance@csulb.edu] for tracking
  2. Conventional Electronic Documents: PDFs and other files archived for reference, research or record-keeping that are no longer relevant to accessing programs, services or activities of the campus. This is defined broadly; if this provides information to engage in any educational or shared governance, student or public focused service, or otherwise supports an active program, service or activity, it must be accessible. This is primarily to reduce the burden of remediating outdated documents like previous year annual reports, schedules, and event flyers.
    1. This can be used for any documents not necessary for current activities of the institution. This can be used for specific documents and should be marked as "exempt" in the Drupal Document Tracker by your primary web contact. These documents must be reviewed and confirmed to be accessible.
  3. Third-Party Content: Content posted by third parties with no contract with the University, like public comment forms and bulletin boards.
    1. This is unlikely to be used for °µÍøÊÓƵcontent, unless you have public comment systems. Since students and student organizations have contractual obligations and reporting requirements to the University, they are required to make content accessible if it is being shared with other students.
  4. Password-Protected Documents: Bills, transcripts, or personalized files that are exported from an information system for specific individuals are exempt.
    1. Systems that develop bills, transcripts or other personalized content are expected to comply with ADA Title II and should have an effective communication method identified in the accessible interface, in case someone needs an accessible format.
  5. Old Social Media Posts: Posts made before April 24, 2026, do not need to be updated.
    1. Social Media posts should include text alternatives to any videos and follow the best practices on Social Media Accessibility.

Upon request, we are required to provide remediated versions of these excepted documents within a reasonable amount of time. For most archival content, 3 business days is a reasonable response time.  We must provide an effective method of communication which is provided by the accessibility statement for our Drupal environment. 

If your content is not on our public Drupal environment, you must provide an equivalent monitored service. Some methods for effective communication may be:

  • Contact form
  • Email
  • Phone number
  • Accessible chat interface

ADA Deadline Preparation Tips

  • Follow best practices for creating new content.
  • Use HTML pages instead of downloadable documents like PDFs whenever possible.
  • Review and resolve accessibility issues in accessibility reports sent to content owners. Reports for your content, whether associated with Drupal or not, is available. Please contact ATI Compliance for assistance.
  • Remove any content, especially downloadable documents that are no longer needed. Old downloadable files can be hot linked which may be found even if deprecated.
  • Move any videos used to a department managed YouTube account or Kaltura to simplify captioning. (We are reviewing options for captioning services and will notify the campus if it becomes available.)
  • Any software used by students or the public must go through the PCR process, even if there is no cost.